Return/Exchange

ELIGIBILITY WINDOW
Requests for returns or exchanges must be submitted within 14 calendar days from the date of delivery. Requests submitted outside this period will not be accepted.

CONDITION OF ITEMS
To be eligible for a refund or exchange, items must:

  • Be unworn, unused, and unwashed
  • Be free of stains, odors, damage, or signs of wear
  • Have all original tags, labels, and packaging materials attached and intact
  • Be returned in their original condition, including any protective packaging, inserts, or branded materials

Items that show any signs of wear, alteration, misuse, or damage will not be accepted. Machroma reserves the right to refuse any return that does not meet these standards.

FULL REFUNDS
Eligible returns receive a full refund of the item price to your original payment method.
Refunds are issued within 5 business days after we receive and inspect your return. Depending on your bank, it may take a few additional days for the refund to appear on your statement.
Express shipping charges from the original order are non-refundable.

FREE RETURN SHIPPING
Returns are on us. Once your return request is approved, we will email you a prepaid return label. Please use this label so your return is tracked and covered.
Prepaid return labels are provided for orders shipped within the United States. For international orders, please contact us before sending your return.

EXCHANGES & STORE CREDIT
Prefer something else? Instead of a refund, you can choose:

  • An exchange for a different size (subject to stock availability)
  • An exchange for another product of equal value (subject to availability)
  • Machroma digital store credit (gift card) equal to the approved return value

Store credit may be used toward future drops or collections, is non-refundable, and cannot be redeemed for cash.

NON-RETURNABLE ITEMS
The following are not eligible for return, refund, or exchange:

  • Items that have been worn or used
  • Items returned without original tags or packaging
  • Final sale items (if applicable)
  • Gift cards

DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective or incorrect, contact us immediately upon receipt and include photographs of the item and packaging.
Once confirmed, we will send a replacement or issue a full refund, including any shipping charges you paid on that item.

HOW TO START A RETURN
Email community@machroma.com with your order number, the item(s) you are returning, and whether you would like a refund, an exchange, or store credit. We will reply with next steps and your prepaid return label.