ELIGIBILITY WINDOW
Requests for returns or exchanges must be submitted within 14 calendar days from the date of delivery. Requests submitted outside this period will not be accepted.

CONDITION OF ITEMS
To be eligible for exchange or store credit, items must:

• Be unworn, unused, and unwashed
  

• Be free of stains, odors, damage, or signs of wear

• Have all original tags, labels, and packaging materials attached and intact

• Be returned in their original condition, including any protective packaging, inserts, or branded materials

Items that show any signs of wear, alteration, misuse, or damage will not be accepted. Machroma reserves the right to refuse any return that does not meet these standards.

EXCHANGES
We do not offer refunds to the original method of payment.
Eligible items may be exchanged for:

• A different size (subject to stock availability), or

• Another product of equal value (subject to availability)

If the requested item is unavailable, customers may choose to receive store credit.

STORE CREDIT
As an alternative to exchange, customers may opt to receive a Machroma digital store credit (gift card) equal to the approved return value.

Store credit:

• May be used toward future drops or collections

• Is non-refundable

• Cannot be redeemed for cash

NON-RETURNABLE ITEMS
The following are not eligible for return or exchange:

• Items that have been worn or used

• Items returned without original tags or packaging

• Final sale items (if applicable)

• Gift cards

DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective or incorrect, you must contact us immediately upon receipt and provide supporting documentation (including photographs).

Each claim will be reviewed individually. If approved, we will provide a replacement, exchange, or store credit at our discretion.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect.

Machroma is not responsible for returns lost in transit. We recommend using a trackable shipping service.

CONTACT
To initiate a return or exchange request, please contact:
[Your Support Email]. Please include your order number and a brief explanation of the request.