ORDER PROCESSING
Machroma operates on a drop-based release model. Following each product release, orders are processed in the sequence in which they are received.

Please allow approximately 2–3 business days for order processing prior to shipment. During periods of elevated demand, processing times may be extended slightly. We undertake commercially reasonable efforts to fulfill all orders in a timely and efficient manner.

Business days exclude weekends and public holidays.

SHIPPING TIMEFRAMES
Once an order has been processed and dispatched, delivery timelines will depend on the shipping method selected at checkout.

Estimated delivery times are calculated from the date of shipment, not from the date the order is placed. Delivery times may vary depending on destination, carrier operations, and external conditions beyond our control.

SHIPPING CONFIRMATION & TRACKING
Upon shipment, you will receive a confirmation email containing tracking information, where available. It is the customer’s responsibility to monitor tracking updates and ensure availability for delivery where required.

INTERNATIONAL SHIPPING
For international orders, delivery timelines may vary based on destination country and customs procedures. Machroma is not responsible for delays caused by customs clearance processes.

Customers are solely responsible for any applicable customs duties, taxes, import fees, or additional charges imposed by local authorities.

RISK OF LOSS
Risk of loss and title for products pass to the customer upon transfer of the order to the shipping carrier.

Machroma is not responsible for delays, loss, or delivery failures resulting from incorrect shipping information provided at checkout.

LOST OR DAMAGED ITEMS
If the item inside your package is lost in transit or arrives damaged, you must contact us immediately upon receipt.

All claims must be reported promptly and may require supporting documentation, including photographs of the damaged item and packaging. We will review each case individually and may, at our discretion, provide a replacement, store credit, or assist in filing a claim with the shipping carrier.

Failure to report an issue within a reasonable timeframe may limit our ability to assist.

CONTACT
For all shipping-related inquiries, please contact:
[Your Support Email]